[NEW] How to Process a "Delayed Receiving Scan Alert"

What is a "Delayed Receiving Scan Alert"?

A Delayed Receiving Scan Alert will be displayed if a product has not had a receiving scan performed at the delivery location (restaurant) for more than 72 hours after it has been registered with a delivering scan by the distributor.

The alert is automatically resolved by the restaurant's receiving scan

 

How to process a "Delayed Receiving Scan Alert"

Depending on the situation, the response flow will vary.

❶If the restaurant forgot to do the receiving scan and has the product in stock.
　→ When the restaurant does the receiving scan, the alert will be automatically updated to Resolved.

❷If the restaurant has forgotten to do the receiving scan and has already sold the product (no bottles in stock)
　→The restaurant user must report it from the 'Distribution information' screen on SBC.

 

❸If the distributor has selected and registered the wrong delivery destination during the delivery scan
　→The distributor can change the delivery destination from the "Distribution Information" screen on SBC.

 

❹If a shipment is cancelled after the distributor's delivery scan
　→The delivery can be cancelled from the distributor's 'Distribution Information' screen or from the "distribution history" page on the App.

See following chapters for more information.

 

How to use the Distribution Information screen

[The same procedure for Distributor/Restaurant]

1. Login to SBC Dashboard
   
   
2. Select the   menu
   
   
3. Select the relevant alert
   
   
   
4. Click on the "Process" button
   
   
   
5. Different options are displayed depending on the distributor/restaurant and the account you are logged into
   
   
   

❶If the restaurant forgot to do the receiving scan and has the product in stock.

When the restaurant user selects 'Scan Product', it opens the scanning screen. When the receiving scan is completed, the alert is automatically updated to Resolved.

❷If the restaurant has forgotten to do the receiving scan and has already sold the product (no bottles in stock)

If the restaurant user selects 'Register as sold', a confirmation screen will appear.

Once the confirmed, the following notification email is sent to the administrator, brewery, and distributor, and the alert is automatically updated to Unresolved.

⚠️ Users (distributor/restaurant accounts) with ongoing Unresolved alerts may have 
supply suspended to ensure the security and quality control of products are maintained. 

TITLE：[SakeBlockchain] Bottle sold without Receiving AND Selling Scans 
at "Restaurant's Name"

MESSAGE：
Restaurant's Name has responded to the Delayed Receiving Scan alert and reported that 
the following bottle has been alreaady sold without Receiving AND Selling scans. 
The alert status has now been updated to "Unresolved."
Please contact your customer to ensure sales and quality control guidelines are followed.

Restaurant's Name已經對收貨掃描延遲提示作出回應，並報告說以下瓶子已經在沒有收貨和銷售掃描的情況下被售出。
該警報狀態現已更新為 "未解決"。
請聯繫您的客戶，以確保銷售和質量控制準則得到遵守。

Restaurant's Nameが発生した入荷遅延アラートに対し、入荷スキャンと販売スキャンをせずに販売済みと報告しました。
アラートは「未解決」に更新されました。
拠点に連絡し、販売・品質管理ガイドラインを遵守いただくよう指示してください。

Restaurant's Name에서 발생한 입고 지연 알림에 대해 입고 스캔과 판매 스캔을 하지 않고 이미 판매된 것으로 보고했습니다. 
경고가 '미해결'로 업데이트되었습니다.
해당 지점에 연락하여 판매 및 품질 관리 가이드라인을 준수하도록 지시해 주시기 바랍니다.

■Alert Details
Location: Restaurant's name (Country name)
Alert date: MM/DD/YYYY, HH:MM:SS AM/PM
Serial number: Juyondai Red Label :17487

Sake Blockchain Login : https://dash.craftsake.com

★If the restaurant user selects "Not delivered yet", a notification email will be sent to the supplier as below.

TITLE：[SakeBlockchain] Delivery has not arrived at "Restaurant's Name"

MESSAGE：
Restaurant's Name has responded to the Delayed Receiving Scan alert and reported that 
the following bottle has not been delivered to its location. 
Please check the status of the delivery.

Restaurant's Name 對收貨掃描延遲警報作出回應，並報告說以下瓶子沒有被送到其所在地。請檢查交貨的狀態。

Restaurant's Nameが発生した入荷遅延アラートに対し、「商品が届いていない」と報告しています。
商品の配送状況を確認してください。

Restaurant's Name에서 발생한 입고 지연 알림에 대해 '상품이 도착하지 않았습니다'라고 보고하고 있습니다. 
상품 배송 상황을 확인해 주세요.

■Alert Details
Location: Restaurant's name (Country name)
Alert date: MM/DD/YYYY, HH:MM:SS AM/PM
Serial number: Juyondai Red Label :17487

Sake Blockchain Login : https://dash.craftsake.com
------------------------
[Tips]
- If this delivery was made to another location, please change the delivery destination 
from the "Distribution Information" page.
- If this delivery was already cancelled, please cancel the delivery record from the 
"Delivered" list.

[提示]
- 如果這個快遞是送到其他地方的，請在警報詳情頁上更改快遞目的地。
- 如果該快遞已被取消，請從 "已送達 "列表中取消該快遞記錄。

[ヒント]
- もし配送先を誤って登録されている場合、アラート詳細画面から「配送先を変更」してください。
- もし配送がキャンセルされた場合、「配送済み」リストから配送記録の取り消しをおこなってください。 

[팁]
- 만약 배송지를 잘못 등록한 경우, 알림 상세 화면에서 '배송지 변경'을 통해 배송지를 변경해 주세요.
- 만약 배송이 취소된 경우, '배송완료' 목록에서 배송기록을 취소해주시기 바랍니다. 

❸If the distributor has selected and registered the wrong delivery destination during the delivery scan

If the distributor user selects 'Change shipping destination', a new shipping destination option will be displayed.

Once the receiving scan is completed at the newly selected location, the alert is automatically updated to Resolved.

❹If a shipment is cancelled after the distributor's delivery scan

Selecting 'Cancel delivery' will cancel the delivery record of the product.

At the same time, the alert is automatically deleted from the system.